PRIVACY AND DATA PROTECTION POLICY

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (hereinafter, GDPR), Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, LSSI-CE), and Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights, CONTACTICA SL guarantees the protection and confidentiality of the personal data of any kind provided to us by our clients, in accordance with the provisions of the General Data Protection Regulation.

CONTACTICA SL’s Data Protection Policy is based on the principle of proactive responsibility, whereby the Data Controller is responsible for compliance with the regulatory and case law framework and is capable of demonstrating such compliance to the relevant supervisory authorities.

The data provided will be processed under the terms established in the GDPR; in this regard, CONTACTICA SL has adopted the legally required protection levels and has installed all technical measures within its reach to avoid the loss, misuse, alteration, and unauthorized access by third parties, as detailed below. However, the user should be aware that Internet security measures are not impregnable.

Data Controller: Who are we?

Name: CONTACTICA SL
VAT Number: B83147454
Address: Calle Embajadores 187, 4th Floor, 28045 Madrid, Madrid
Phone: 660855535
Email: contactica@contactica.es

Purpose of Processing: What will we use your data for?

All data provided by our clients and/or visitors on the CONTACTICA SL website or to its personnel will be included in files, whether automated or not, created and maintained under its responsibility. These files are essential for providing the services requested by users or for resolving doubts or queries posed by our visitors.

Lawful Basis for Processing: Why do we need your data?

  • Contractual relationship: Applies when you contract any of our services.

  • Legitimate interest: To respond to queries and claims made to us and to manage the collection of outstanding amounts.

  • Your consent: If you are a user of our website, by ticking the box on the contact form, you authorize us to send the necessary communications to respond to your inquiry or request for information.

Recipients: With whom do we share your data?

We do not disclose your personal data to anyone, except to public or private entities to whom we are legally obliged to provide such data. For example, the Tax Law requires the provision of certain information to the Tax Agency regarding economic transactions exceeding a certain amount.

In cases where, apart from those mentioned above, we need to share your personal information with other entities, we will request your permission beforehand through clear options that will allow you to decide on the matter.

Transfers: Where could we send your data?

We will not carry out international transfers of your personal data for any of the purposes mentioned.

Retention: How long will we keep your data?

We will only retain your personal data for as long as is necessary to achieve the purposes for which it was collected. When determining the appropriate retention period, we consider the risks involved in the processing, as well as our contractual, legal, and regulatory obligations, internal data retention policies, and our legitimate business interests as described in this Privacy Notice and Cookies Policy.

In this regard, CONTACTICA SL will retain personal data, duly blocked, after the relationship with you has ended, for the duration of the limitation period of any legal actions that may arise from the relationship with the data subject.

Once blocked, your data will be inaccessible to CONTACTICA SL and will only be processed for making them available to public administrations, judges, and courts, for addressing potential liabilities arising from processing, and for the exercise or defense of claims before the Spanish Data Protection Agency.

Security: How will we protect your data?

We make every reasonable effort to maintain the confidentiality of personal information processed in our systems. We maintain strict security levels to protect personal data from accidental loss and unauthorized access, processing, or disclosure, considering the state of technology, the nature of the data, and the risks to which they are exposed. However, we cannot be held responsible for how you use the data (including username and password) used on our website. Our staff follows strict privacy standards, and if we hire third parties to provide support services, we require them to comply with the same standards and allow us to audit them to verify compliance.

Your Rights: What rights can you exercise as a data subject?

We inform you that you may exercise the following rights:

  • Right of access to your personal data to know what is being processed and the processing operations carried out on them.

  • Right to rectification of any inaccurate personal data.

  • Right to erasure of your personal data, where legally possible.

  • Right to restriction of processing when the accuracy, legality, or necessity of the data processing is in doubt; in such cases, we may retain them for the exercise or defense of claims.

  • Right to object to the processing of your personal data when the legal basis is our legitimate interest. CONTACTICA SL will stop processing your data unless there is a legitimate reason or it is necessary for the defense of claims.

  • Right to data portability when the legal basis for processing is the existence of a contractual relationship or your consent.

  • Right to withdraw consent granted to CONTACTICA SL.

You can exercise your rights free of charge and at any time by contacting us at Calle Embajadores 187, 4th Floor, 28045 Madrid, Madrid, or by writing an email to contactica@contactica.es, always attaching a copy of your ID.

Rights Protection: Where can you file a complaint?

If you believe that your rights have been disregarded by our entity, you may file a complaint with the Spanish Data Protection Agency through any of the following means:

  • Electronic office: https://www.aepd.es

  • Postal mail: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid

  • Phone: 901.100.099 and 912.663.517

Filing a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or legal representative.

Updates: What changes can there be in this Privacy Policy?

CONTACTICA SL reserves the right to modify this policy to adapt it to new legislation or case law that may affect compliance with it.
To ensure compliance with personal data protection regulations, CONTACTICA SL has received consultancy and advisory services from ClickDatos.